At DivanSahab.com, we are committed to providing a seamless and timely delivery experience for our customers. Please read our delivery policy carefully to understand our process, timelines, charges, and guidelines. By placing an order, you agree to the terms outlined below.
1. Delivery Coverage
We currently deliver to locations within the United Kingdom. Before placing an order, please verify that delivery is available to your address by entering your postal code at checkout. If delivery is unavailable for your area, please contact our support team at info@divansahab.com for assistance.
2. Delivery Timeframe
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Standard Delivery: Most orders are processed and dispatched within 2-3 business days of receiving payment. Delivery times vary based on location but typically range from 2-3 business days after dispatch.
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Custom or Large Furniture Items: Orders for custom items or large furniture may require additional processing and delivery time, which will be communicated at checkout or by our support team.
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Delivery Delays: While we strive to deliver within the specified timeframe, delays may occur due to unforeseen circumstances such as weather, high demand, or carrier delays. In such cases, we will do our best to keep you informed.
3. Delivery Charges
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Standard Delivery Charges: Delivery charges vary based on your location and the size of the order. The exact charges will be calculated and displayed at checkout before you confirm your order.
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Free Delivery: We offer free delivery on orders above [Minimum Order Amount, if applicable]. This offer may vary or change based on promotional events.
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Additional Charges for Remote Areas: For deliveries to remote or difficult-to-access locations, an additional delivery fee may apply. You will be notified of any additional charges before dispatch.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details. You can use this information to monitor the delivery progress. If you encounter any issues with tracking or have questions about your delivery status, please contact our support team at info@divansahab.com or +44 7951180218.
5. Delivery Process
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Pre-Delivery Communication: Our delivery team or the carrier will contact you to schedule a convenient delivery time or notify you of the estimated delivery window.
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Receiving Your Order: Please ensure someone is available at the delivery address to receive the order. Inspect the items carefully upon delivery for any visible damage. If there is an issue with the product, please notify the delivery personnel immediately and contact us within 2 days.
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Signature Required: For security purposes, we may require a signature upon delivery. Please have a valid ID ready if necessary.
6. Failed Delivery Attempts
If you are unavailable to receive your delivery on the scheduled date, please inform us as soon as possible to reschedule. Additional fees may apply for repeated delivery attempts or rescheduling if prior notice is not provided.
7. Assembly Services
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Assembly Option: Some furniture items may require assembly. If assembly service is available for your area, it will be offered as an option at checkout. Assembly fees may vary based on the type and size of the furniture.
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Self-Assembly: For products without assembly service, easy-to-follow instructions are included to assist you with the setup.
8. International Deliveries
Currently, DivanSahab.com only delivers within the United Kingdom. We do not offer international shipping at this time. For updates or inquiries about future international deliveries, please contact our customer support team.
9. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery. We may require photographic evidence to assess the issue and provide a replacement or refund as appropriate.
10. Contact Information
If you have questions or need assistance with your delivery, please contact our customer support team:
Divan Sahab
Email: info@divansahab.com
Phone: +44 7951180218
Address: DIVAN SAHAB LTD,
13 Barnhill Road,
Hayes, UB4 9AP, United Kingdom
