At DivanSahab.com, we aim to provide a seamless shopping experience with clear guidelines on shipping and returns. Please review the following policy to understand our processes and your options regarding shipping, returns, and refunds.
Shipping Policy
1. Shipping Coverage
We currently offer shipping to locations within the United Kingdom. If you are unsure whether we deliver to your area, please enter your postal code at checkout or contact our support team at info@divansahab.com for assistance.
2. Shipping Timeframe
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Standard Shipping: Most orders are processed and dispatched within 2-3 business days of receiving payment. Delivery times range from 2-3 business days after dispatch, depending on your location.
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Custom or Large Furniture Items: Orders for custom or larger items may require additional processing time, which will be indicated at checkout or provided by our support team.
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Possible Delays: While we strive to meet the estimated delivery times, delays may occur due to unforeseen circumstances such as weather, high demand, or carrier delays. We will communicate any major delays.
3. Shipping Charges
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Standard Shipping Fees: Shipping charges depend on the destination and size of the order. Accurate shipping fees will be displayed at checkout.
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Free Shipping: We offer free shipping on orders over a certain amount. The minimum order amount for free shipping will be noted at checkout.
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Additional Fees for Remote Locations: For deliveries to remote or hard-to-reach areas, additional shipping charges may apply. You will be notified of any such fees before dispatch.
4. Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information. Please use the provided tracking link to monitor your shipment’s progress. If you experience any tracking issues, please contact our support team at info@divansahab.com or +44 7951180218.
5. Receiving Your Order
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Inspection on Delivery: Upon receiving your order, please inspect all items for any visible damage. If an item appears damaged or incorrect, please inform the delivery personnel and contact us within 2 days of delivery.
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Signature Requirement: For security, a signature may be required upon delivery. Ensure that a responsible individual is available at the delivery address to accept and inspect the items.
6. Failed Delivery Attempts
If you are unavailable on the scheduled delivery date, please contact us as soon as possible to reschedule. Additional fees may apply for repeated delivery attempts or rescheduling without prior notice.
Return Policy
1. 14-Day Return Window
We accept returns within 14 days of the original purchase date. To qualify for a return, the item must be:
- In its original packaging and condition.
- Accompanied by all tags, accessories, and documentation.
- Not a custom or personalized item, as these may not be eligible for returns.
2. Return Process
To initiate a return, please follow these steps:
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Contact Customer Support: Email us at info@divansahab.com with your order number, details of the item(s) you wish to return, and the reason for the return.
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Return Authorization: Once your return request is approved, our team will provide you with return instructions.
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Return Shipping: Customers are responsible for return shipping costs, except when returning defective or incorrect items.
3. Refunds
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Processing Time: Refunds are typically processed within 7-10 business days of receiving the returned item in our warehouse.
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Refund Method: Refunds will be issued to the original payment method used for the purchase.
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Deductions: Shipping fees are non-refundable, and any return shipping costs may be deducted from the refund, except in cases of defective or incorrect items.
4. Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us within 2 days of delivery. We may require photographic evidence of the issue to facilitate a replacement or refund.
5. Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized items.
- Items that have been assembled, used, or damaged post-delivery.
Contact Information
For any questions or further assistance with shipping and returns, please contact us:
Divan Sahab
Email: info@divansahab.com
Phone: +44 7951180218
Address: DIVAN SAHAB LTD,
13 Barnhill Road,
Hayes, UB4 9AP, United Kingdom
